Albania

The General Directorate of Taxes (GDT) continues to make good progress in modernizing its administration of the taxation system. With strong support from the Minister of Finance and Economy, a dedicated management team led by a reform-minded Director General is driving the modernization agenda and has created the momentum for real change across the organization. There is now evidence that reform initiatives in the three components of the administration—people, processes and technology—–are delivering tangible outcomes. Investments continue to be made to improve the competency and professionalism of the workforce. Business process changes particularly in compliance risk management (CRM) and arrears collection areas are supporting the transition to a more modern administration and the Information Technology system (successfully implemented from 2015) is providing the platform for more efficient and effective internal operations of the GDT and increased availability of e-services for taxpayers.